Designing for Service as One Way of Designing Services
Lucy Kimbell
Said Business School
Lucy Kimbell is a researcher, educator and designer. She is associate fellow at Saïd Business School, University of Oxford, where she has taught an MBA elective in design and design management since 2005. In her consultancy, she works on public and commercial service design. Lucy originally studied B. Engineering Design and Appropriate Technology at the University of Warwick, then a MA. Computing in Art and Design at Middlesex University. She is completing a doctorate on design theory at Lancaster University. Her artwork has been exhibited internationally including in Making Things Public (2005) and at TEDGlobal (2011).