Advancing Design Approaches through Data-Driven Techniques: Patient Community Journey Mapping Using Online Stories and Machine Learning
Jiwon Jung
Delft University of Technology (TU Delft), Delft, the Netherlands / Erasmus MC, University Medical Center Rotterdam, Rotterdam, the Netherlands
Jiwon Jung is an assistant professor at the Faculty of Industrial Design Engineering (IDE) at Delft University of Technology (TU Delft). She is also affiliated with the Surgery Department, Erasmus MC, University Medical Center Rotterdam. She did her Ph.D. in industrial design engineering (CardioLab, TU Delft) with a doctoral thesis titled Developing Data-enabled Design in the Field of Digital Health. She obtained M.Sc. in industrial design from KAIST, Korea. Her research focuses on the future impact of design in digital health, given the rise of data collection and analysis technologies.
Ki-Hun Kim
Delft University of Technology (TU Delft), Delft, the Netherlands / Pusan National University, Busan, South Korea
Korea, Republic Of
Ki-Hun Kim received B.S. and Ph.D. degrees from the Department of Industrial and Management Engineering, Pohang University of Science and Technology (POSTECH), Korea. He worked as a Postdoctoral Researcher at UNIST( Korea) and TU Delft (the Netherlands). He is currently an assistant professor in the Department of Industrial Engineering at Pusan National University in Korea. His research interest includes industrial data analytics to address industrial problems. His work has been applied in various areas, such as healthcare, transportation, and manufacturing.
Tess Peters
Delft University of Technology (TU Delft), Delft, the Netherlands
Netherlands
Tess Peters is an entrepreneur of a start-up called Qaring that initiated the patient community journey mapping tool introduced in this paper. She did her Msc. in Design for Interaction with a Medisign specialization at CardioLab in IDE at TU Delft.
Dirk Snelders
Delft University of Technology (TU Delft), Delft, the Netherlands
Netherlands
Dirk Snelder is a full professor at IDE in TU Delft. His current research interest is in service design, particularly how new service propositions can redefine relations between people in a service setting. Dirk has a background in the social sciences, yet for most of his academic career, he has taught and carried out research at design schools, at TU Delft, TU Eindhoven, and Aalto University. Over the years, his research interest has moved from the function of design in relation to aesthetics and branding to the organization of design for new service development.
Maaike Kleinsmann
Delft University of Technology (TU Delft), Delft, the Netherlands / Leiden University Medical Center (LUMC), Leiden, the Netherlands
Netherlands
Maaike Kleinsmann is a full professor in Design for Digital Transformation at IDE in TU Delft. Also, she serves as a professor of Medical Delta—a joint professorship at Leiden University Medical Center (LUMC). She currently studies how design could support the development of smart product-service systems, particularly in healthcare. She founded a field lab called CardioLab together with Philips Experience Design and Dutch Heart Foundations (De Hartstichting). Moreover, she is one of the founders of an international Special Interest Group on Healthcare Systems Design Research.