Mapping Design Capability of Governments: A Tool for Government Employees’ Collective Reflection
Yvonne Yeo
National University of Singapore, Singapore
Yvonne Yeo has over 20 years of global working experiences, managing international projects across the public, private, and academia sectors. She holds a doctoral degree in Industrial Design at National University of Singapore and is currently the Deputy Director for Transformation and Innovation Department in the Ministry of Defence Singapore. She is a huge advocate of scalable innovation, sustainable learning, and sharing of a DesignOps approach for an Agile Fusion co-creation method. She believes that every successful organization can act as platforms for social changes, as sounding boards for people’s voices by employing a human-centered approach and data intelligence to deliver authentic solutions and experiences.
Jung-Joo Lee
https://www.servicedesignlab.net/
National University of Singapore, Singapore
Singapore
Jung-Joo Lee is an Assistant Professor and Deputy Head of Research at the Division of Industrial Design, National University of Singapore. She has founded the Service Design Lab Singapore in 2015 and has collaborated with multiple government organizations and private companies. Her main research areas include service design for public sector organizations in the Asian context and service design for emerging technologies.
Ching-Chiuan Yen
National University of Singapore, Singapore
Singapore
Ching Chiuan Yen is an Associate Professor and Dean’s Chair of Industrial design at National University of Singapore, Division of Industrial Design. He is also the Co-Director in both Keio-NUS CUTE Center, and NUS Centre for Additive Manufacturing. He is a keen supporter of transdisciplinary design and research collaborations and has received more than SDG 30 million grants as a principal investigator (PI), Co-PI, or collaborator from government agencies and industries. He teaches human-centered design and design innovation to students. His research interests include interaction design, experience design and product innovation. His supervision in design is highly regarded and has received more than 50 top international or regional design awards. He has published over 50 peer-reviewed articles in the areas of human-centered design, design innovation and human-computer interactions.