A Study of Dignity as a Principle of Service Design
Miso Kim
Department of Art+Design, College of Arts Media and Design, Northeastern University, Boston, USA
Miso Kim is an assistant professor and the program head of Experience Design MFA/MS/certificate in the Department of Art+Design at Northeastern University. She is also the design director of the NuLawLab, the interdisciplinary innovation laboratory at Northeastern University School of Law. She received a PhD in Design, an MDes in Interaction Design, and an MDes in Communication Planning and Information Design from the School of Design at Carnegie Mellon University. Prior to joining Northeastern, she worked as a Senior User Experience Designer at Cisco Systems in Silicon Valley. Her research explores the humanist framework of service design, with a focus on dignity, autonomy, and participation. She has published in key journals and conferences including Design Issues, the Design Journal, the ACM Conference on Human Factors in Computing Systems (CHI), Design Research Society International Conference (DRS), and the International Association of Societies of Design Research World Conference (IASDR).